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A+ Certification Is A Testing Program Sponsored By The Computing Technology Industry Association (Comptia) That Certifies The Competency Of Service Technicians In The Computer Industry.

Anyone Who Wants A Nationally - Recognized Credential As A Competent Computer Service Professional Can Take The A+ Exams.

The Program Is Backed By Major Computer Hardware And Software Vendors, Distributors, Resellers And Publications, As Well As A Leading Industry Service Organization, The Association Of Field Service Management, Inc.

The Test, Which Is Administered By Drake Prometric (Bloomington, MN), Was First Available In July 1993, With Periodic Updates Since Then.

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Earning A+ Certification Means That You Possess The Knowledge, Skills, And Customer Relations Skills Essential For A Successful Computer Service Technician, As Defined By Experts From Companies Across The Industry.

The Exams Cover A Broad Range Of Hardware And Software Technologies, But Are Not Related To Any Vendor-Specific Products.

More Than 40 Organizations Have Contributed Time And Budget Resources To Develop The A+ Computer-Based Tests.

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To Become Certified, You Must Pass Two Test Modules – The Core And One Of Two Other Specialties, Either The Microsoft™ Windows/Dos Module Or Macintosh Module.

When Candidates Pass The Core Plus A Specialty, They Receive A Certificate That Mentions The Specialty Module They Passed, Such As:

  A+ Certification Exam With A Specialty In Microsoft™
    Windows®/DOS® Environments
  A+ Certification Exam With A Specialty In Macintosh™
    OS-Based Computers

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Enhanced Exams  Went Live  In April 1995, Candidates Who Pass The Two Computer - Based Test Modules Become Certified, Demonstrating Knowledge Of Configuring, Installing, Diagnosing, Repairing, Upgrading, And Maintaining Microcomputers And Associated Technologies.

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Individual Service Technicians Gain Valuable Benefits From Becoming A+ Certified, Including:

  Recognized Proof Of Professional Achievement
         
      The A+ Credential Validates That The Holder Has
        Reached A Level Of Competence Commonly Accepted
        And Valued By The Industry
     
  Enhanced Jobs & Opportunities
      Many Employers Give Preference In Hiring Applicants
        With A+ Certification
      Some Employers May Require A+ As A Condition Of
        Employment. They View A+ As Proof That A New Hire
        Knows The Procedures And Technologies Required To
Be A Successful Computer Service Technician
         
  Opportunity For Advancement
     
      The A+ Credential Can Be A Plus When An Employer
        Awards Job Advancements And Promotions
         
  Training Requirement
         
      A+ Certification May Be Required As A Pre-Requisite To
        Attending A Vendor's Training Course, So Employers
        Will Offer Advanced Training To Those Employees Who
        Are Already A+ Certified
         
  Customer Confidence
         
      As The General Public Learns About A+, Customers Will
        Require That Only Certified Technicians Be Assigned To
        Their Accounts. The Technician Then Arrives At A Client
        Site Already Known As A Competent Computer Service
        Professional

The Industry Also Gains Benefits From The Widespread Acceptance Of The A+ Credential, Including:

  Lower Training Costs
     
      Resellers And Other Employers Of Service Technicians
        Can Save Money And Increase Productive Work-Time
        When Vendors Eliminate Redundant, Time-Consuming
        Base-Level Training And Instead Require A+
        Certification As A Pre-Requisite
     
  Customer Satisfaction
     
      When Employees Have A Credential That Proves Their
        Competency, Customer Expectations Are More Likely
        Met. More Business May Then Be Generated For The
        Employer Through Repeat Sales To These Satisfied
        Customers
     
  Self-Regulation Of The Industry
     
      Several States Have Proposed Legislation That Would
        Regulate The Microcomputer Industry. A Self-
        Regulating Industry That Certifies Its Own Members
        With A Program Such As A+ Can Often Minimize Such
        Government-Imposed Controls

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Developing The A+ Service Technician Test Modules Is A Rigorous, Continuous And Thorough Process, Resulting In Statistically - Proven Validity And Reliability.

A Long List Of Comptia Member Companies, Including The World's Largest Computer Vendors, Distributors, Resellers, And Third-Party Maintenance Organizations, Joined Together To Develop The A+ Test.

Committees Consisting Of Comptia Members Spent Hundreds Of Hours To Develop A Certification Program That Is Relevant To The Industry As A Whole.

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They Contributed Enormous Resources To Ensure That All Aspects Of The A+ Certification Exams Meet The Highest Quality Standards.


Hands-On Service Technicians From Manufacturers And Resellers Defined The Test Content.

The Questions Were Written By Experts In The Field Of Microcomputer Service. A Multi-Level Review Process For All The Questions Ensured That They Are Accurate As Well As Psychometrically Sound.

Those Who Participated In Writing The Questions And Reviewing Them Are Confident That Candidates Will Find The Tests Tough But Fair.

The Representatives From Comptia, With The Assistance And Advice Of Drake Prometric Experts Who Administer The Test, Prepared The Examination.

The Two Organizations Jointly Hold Responsibility For Its Validity.

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The Following Is A List Of The Organizations That Have Funded The Development Of And On-Going Enhancements To The A+ Certification Program:

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AMERICAN INSTITUTE

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AMERICAN POWER

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AT&T GLOBAL INFORMATION SYSTEMS (FORMERLY NCR/AT&T)

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AURORA/CENTURY COMPUTER MARKETING

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BANCTEC SERVICE CORP

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COMPAQ COMPUTER CORPORATION

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COMPUTER RESELLER NEWS (CMP PUBLICATIONS, INC.)

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COMPUCOM SYSTEMS INC

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COMPUSA

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COMPUTER CURRICULUM CORPORATION

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CONNER PERIPHERALS

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DATA TRAIN INSTITUTE

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DIGITAL EQUIPMENT CORPORATION

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ENTEX INFORMATION SERVICES

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EPSON AMERICA, INC.

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EXIDE ELECTRONICS GROUP INC.

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GE CAPITAL TECHNOLOGY Service

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GE INFORMATION

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HAYES MICROCOMPUTER PRODUCTS, INC.

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HEWLETT-PACKARD COMPANY

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IBM EDUCATION & TRAINING

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IBM PC COMPANY, N.A.

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INACOM CORPORATION

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INGRAM MICRO INC.

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INTEL CORPORATION, INC.

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INTELLIGENT ELECTRONICS, FRANCHISE DIVISION, INC.

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LEARNING TREE

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LEXMARK

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MICROAGE INC.

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MICROSOFT CORP.

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OKIDATA

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PACKARD BELL ELECTRONICS

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PC PARTS EXPRESS

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PERMOND SOLUTIONS GROUP INC.

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PC WEEK (ZIFF-DAVIS PUBLISHING)

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SELF TEST SOFTWARE

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SERVICE NEWS

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SHL TECHNICAL SERVICE

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SYSTEMS & SUPPORT MANAGEMENT

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TANDY SERVICES/COMPUTER CITY

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TECHFORCE

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TECHNOLOGY SERVICE SOLUTIONS

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TOSHIBA AMERICA INFORMATION SYSTEMS INC.

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U. S. ROBOTICS INC.

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VAR BUSINESS (CMP PUBLICATIONS, INC.)

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VANSTAR

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WANG LABORATORIES

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WAVE TECHNOLOGIES

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WURTS & ASSOCIATES

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ZENITH DATA SYSTEMS/GROUP BULL

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A+ Benefits

Recognized Proof Of Professional Achievement

Enhanced Job Opportunities

Opportunity For Advancement

Training Requirement

Customer Confidence

Widespread Acceptance Of The A+ Credential

Lower Training Costs

Customer Satisfaction

Self-Regulation Of The Industry



 
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